Recognize when you “otherize” someone – when you [erroneously] see them as some completely not connected to you. Then cast the world through their eyes. What are they experiencing? Log the entire experience on the dedicated website. What you think, what you feel, what you learn. Students often have a difficult time with this. Empathizing with someone doesn’t mean you agree with them, or think that they are right. It just means you see things (at least for a moment) how you think they are seeing them.
I lose patience with people at the rec who don’t know how to use the equipment even though I know they are beginners and that they are extremely anxious doing something new. They are just trying to improve themselves.